Policies

CHILDREN

For the comfort of all guests, we ask that children are not present during your visit; however, The Collective understands that occasionally bringing your children is necessary in some cases as well as in the event that your child has an appointment with us. In this case, for their safety, please make sure that children are supervised at all times and that they are seated in the designated areas.

CANCELLATIONS

We know your time is valuable. We also respect that your schedule changes, sometimes suddenly. For us to best serve you and other clients, it’s vital we know our stylists’ schedules in advance. This helps them prepare for you and the services you are planning. Cancellations make this difficult. With little notice, stylists often cannot fill your appointment slot, which results in lost revenue for their day and week.

After one cancellation or reschedule within 48 hours of your scheduled appointment, your credit card on file will automatically be charged 50 percent of the booked services. If you “no-show” your appointment, you will automatically be charged 100 percent of the booked services.

This helps us account for lost time in the stylist’s schedule, as well as any products purchased or prepared for your appointment.

As of January 15, 2023 we will require a credit card on file to book a future appointment, and we will be enforcing the standing and updated cancellation and rescheduling policies. Prior cancellations and rescheduled appointments will be factored into future cancellations.